Feedback and complaints
Tell us how it went
If something has not gone the way it should, we would rather hear it from you than read it somewhere else. Tell us what happened and we will look into it.
This applies whether the issue is with the work itself, the timescale, the communication, or the invoice.
What happens when you get in touch
We acknowledge your message, look into what happened with the partner who carried out the work, and come back to you with an answer. If something went wrong, we will say so and set out how it will be put right.
Good experiences too
If the work went well, we would like to know that as well. It tells us which partners are doing the job properly.